Refund policy
Return and Refund Policy
Effective Date: 26/04/2025
Thank you for shopping with Fresh Fusions. We want you to be happy with your purchase, but if there is an issue, please review our policy below.
Returns and Exchanges
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Due to the nature of our products, we do not accept returns for change of mind.
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If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
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To be eligible for a replacement or refund for a damaged product, you must provide:
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Clear photographic evidence of the damage.
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Proof of purchase (your order number).
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Missing Parcels
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Once your order has been handed over to the shipping carrier, we are not responsible for lost, delayed, or missing parcels.
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We strongly recommend selecting tracked shipping at checkout to minimize the risk of missing parcels.
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If a parcel goes missing, please contact the shipping carrier directly with your tracking number.
Refunds (if applicable)
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Refunds are only issued for damaged products where valid proof has been provided.
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Approved refunds will be processed to your original payment method within 5-10 business days.
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Shipping costs are non-refundable.
How to Report an Issue
If your item is damaged or there is another issue with your order, please email us at [your email address] with:
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Your order number.
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Description of the issue.
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Photographic proof of the damage.
We reserve the right to refuse refunds or replacements if sufficient proof of damage is not provided.